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Title
Text copied to clipboard!Troubleshooting Advisor
Description
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We are looking for an experienced and analytical Troubleshooting Advisor to assist our teams in identifying, analyzing, and resolving technical issues in complex systems. As a Troubleshooting Advisor, you will be a key resource in ensuring high quality and stability in our products and services. You will work closely with developers, testers, and support staff to find root causes of problems and guide effective solutions. Your role also includes developing and delivering training in troubleshooting methodology, as well as preparing documentation and best practices for troubleshooting. You must have a good understanding of technical systems, be structured, and have the ability to communicate complex problems in a simple way. The position also requires you to stay updated on new tools and methods in troubleshooting and to contribute to the continuous improvement of our processes. We are looking for someone with experience in fault analysis, preferably from IT, telecommunications, or industry, who enjoys solving challenges in collaboration with others. You must be proactive, patient, and have a strong focus on quality and detail. With us, you will have the opportunity to influence how we work with troubleshooting and help raise the competence level in the organization.
Responsibilities
Text copied to clipboard!- Guide teams in identifying and resolving technical issues
- Analyze root causes of problems in systems and applications
- Develop and deliver training in troubleshooting methodology
- Prepare and maintain troubleshooting documentation
- Collaborate with developers, testers, and support staff
- Contribute to continuous improvement of troubleshooting processes
- Stay updated on new tools and methods
- Participate in major troubleshooting projects and crisis management
- Report findings and recommendations to management
- Ensure best practices are followed throughout the organization
Requirements
Text copied to clipboard!- Higher education in IT, engineering, or similar
- Experience with fault analysis and troubleshooting
- Good technical understanding and analytical skills
- Experience with troubleshooting tools
- Strong communication skills, both oral and written
- Ability to work independently and in teams
- Structured and detail-oriented work style
- Proactive and solution-oriented
- Experience from IT, telecommunications, or industry is an advantage
- Good Norwegian language skills, both oral and written
Potential interview questions
Text copied to clipboard!- What is your experience with troubleshooting in complex systems?
- Which tools have you used for fault analysis?
- Can you give an example of a challenging issue you have solved?
- How do you ensure good documentation of faults and solutions?
- How do you stay updated on new troubleshooting methods?
- What training activities have you conducted previously?
- How do you collaborate with other disciplines in troubleshooting processes?
- What motivates you to work with troubleshooting?
- How do you handle time pressure and complex problems?
- What improvements have you contributed to in previous roles?
